Patient Experience
Ways in which we can enhance your experience at the surgery:
Translation Services
We can arrange for telephone translation services, please inform us at time of booking if you require this service.
Visually Impairment
We record an alert on the medical records of patients with a visual impairment to ensure that we can assist when it comes to reading the call screen in the waiting room.
British Sign Language (BSL)
We can arrange for a BSL interpreter to attend your appointment if we are given prior notice at time of booking.
Contact Us
At Thornton Lodge Surgery, patients and healthcare professionals work together to ensure the most appropriate care is provided.
We believe our patients make our practice and it is the reason why we focus all our efforts to ensure we run a smooth and effective practice. We have a set of core values which our staff work towards.
Send us a Message
Feel free to ask any questions over the phone, or get in touch via our contact form below. Your message will be dispatched directly to our staff who will answer as soon as they can.